HARMAN Anytime Help Center

PSB-2 - EU Radio Equipment Directive (RED) Certification

Published June 18th, 2026 by Andras Schober

Brand: JBL Models: PSB-2 Description: This article outlines the test report CN24CIC0 001 (issued by TÜV Rheinland), compliance with the EN 300 328 V2.2.2 (2019‑07) standard. The report evaluates the device’s wireless performance.

MAC Viper XIP – Tilt Lock Malfunction

Published June 10th, 2026 by Andras Schober

Brand: Martin Models: MAC Viper XIP Question: Why does the tilt lock on my fixture not working properly and gradually release when I tilt the head up and down? Your browser does not support HTML5 video. Answer: Based on the video, it appears that the tilt lock button is not fully engaged. When the button is only partially pressed in—as seen at t

EON ONE Compact - EQ Frequency Jumps in Custom Mode (Only on Band 1 & 3)

Published June 12th, 2026 by Andras Schober

Brand: JBL Affected Products: EON ONE Compact Summary: When using the Parametric EQ in Custom mode on Band 1 and 3, adjusting the Gain, Frequency, or Width controls causes the Frequency value to fluctuate randomly between (even when the frequency itself is not being adjusted). This behavior does not occur when using preset EQ modes (e.g., Speech or

PRX One - FX Not Working After Firmware Update to Version 5.3.7

Published May 26th, 2026 by Andras Schober

Brand: JBL Affected Products: PRX One Summary: After updating to firmware version 5.3.7, the effects (FX) stop working and cannot be heard in the mix. Adjusting FX settings or changing presets has no impact. All settings appear to be correct, effects are enabled, send and return levels set properly. The issue happens on all channels, indicating it i

EON 208P - Whitening Issue on Enclosure Rubber Feet

Published May 27th, 2026 by Andras Schober

Brand: JBL Affected Products: EON 208P Summary: Customers have reported receiving a batch of EON 208P speakers where the rubber feet on the bottom of the enclosure appear white. This was initially suspected to be mold growth, possibly caused by extended storage.The appearance suggests that moisture exposure may be a contributing factor, potentially

DS, DSX, DC Column Speakers - Declaration of Conformity

Published June 19th, 2026 by Andras Schober

Brand: Intellivox Models: DC115 DS115 DSH115 DC180 DS180 DSX180 DC280 DS280 DSX280 DSX280HD DC360SF DC360SV DS360SV DC380 DS380 DSX380 DC430 DS430 DSX430 DC500 DS500 DSX500 Description: This article includes the Declaration of Conformity (DoC), which is the official CE document for the product. A CE document is a manufacturer-issued declaration con

Filter and Limiter Settings for the AC16 Speaker

Published April 15th, 2026 by Andras Schober

Brand: JBL Models: AC16 Question: I'd like to use the AC16 speaker with a third-party (non-Harman) amplifier. What filter and limiter settings are recommended to ensure proper performance and protection? Answer: When using the AC16 with a third‑party amplifier, the following signal processing and protection settings are recommended: High-pass fi

PSB-2 - CB Test Certificate

Published June 18th, 2026 by Andras Schober

Brand: JBL Models: PSB-2 Description: This article is for the CB Test Certificate for the JBL PSB‑2, identified by certificate number DK‑156716‑UL. The certificate confirms that the product has been tested in accordance with international safety standards, including IEC 62368‑1, and has successfully met the required electrical and operational safety

SRX906LA, SRX910LA, SRX918S, SRX928S - CB Test Certificate

Published June 19th, 2026 by Andras Schober

Brand: JBL Models: SRX906LA SRX910LA SRX918S SRX928S Description: This article is for the CB Test Certificate for the SRX906LA, SRX910LA, SRX918S, SRX928S line of products, identified by certificate number DK-116315-M2-UL The certificate confirms that the product has been tested in accordance with international safety standards, including IEC 62368

K361, K371 - Declaration of Conformity

Published June 19th, 2026 by Andras Schober

Brand: AKG Models: K361 K371 Description: This article includes the Declaration of Conformity (DoC), which is the official CE document for the product. A CE document is a manufacturer-issued declaration confirming that the device complies with all applicable European directives and standards required for CE marking.

XLi3500 - EMC Test Certificate

Published June 22nd, 2026 by Andras Schober

Brand: Crown Models: XLi3500 Description: The report evaluates the device’s electromagnetic compatibility, ensuring it operates without causing or being affected by electromagnetic interference. The results confirm that the product meets the required EMC standards (EN 55103-1:2009, EN 55103-2:2009) for compliant and reliable operation.

SRX900 Rigging Accessories - Declaration of Conformity

Published June 19th, 2026 by Andras Schober

Brand: JBL Models: SRX906LA AF SRX910LA AF SRX906LA PM SRX915SF SRX918SF Description: This article includes the Declaration of Conformity (DoC), which is the official CE document for the product. A CE document is a manufacturer-issued declaration confirming that the device complies with all applicable European directives and standards required for

306P MkII - CB Test Certificate

Published June 19th, 2026 by Andras Schober

Brand: JBL Models: 306P MkII Description: This article is for the CB Test Certificate of the 306P MkII, identified by certificate number DK-154716-UL. The certificate confirms that the product has been tested in accordance with international safety standards, including IEC 62368‑1, and has successfully met the required electrical and operational sa

SRX915SF, SRX918SF - CB Test Certificate

Published June 18th, 2026 by Andras Schober

Brand: JBL Models: SRX915SF SRX918SF Description: This article is for the CB Test Certificate for the SRX915SF, SRX918SF, identified by certificate number DK-158113-UL. The certificate confirms that the product has been tested in accordance with international safety standards, including IEC 62368‑1, and has successfully met the required electrical

PRX900 – Overheating and Shutdown Issue in Early Mass Production Units

Published June 1st, 2026 by Andras Schober

Brand: JBL Affected Products: PRX912 PRX915 Summary: One of our customer reported an issue when PRX900 amplifiers may overheat when internal temperatures reach approximately 42°C, causing the system to mute automatically until the temperature drops to a safe level. Troubleshooting: The Product Manager confirmed in the escalation that early mass-prod

SRX800 Thermal Protection Monitoring

Published March 5th, 2026 by Andras Schober

Brand: JBL Models: SRX812P SRX815P SRX835P SRX818SP SRX828SP Question: Is it possible to monitor the amplifier temperature in the SRX800 series to prevent thermal errors? Answer: No. The amplifier temperature of the SRX800 series cannot be monitored in either Audio Architect or the SRX Connect app. Thermal errors are managed internally and are tr

Moisture or Condensation Inside New Fixtures

Published April 7th, 2026 by Andras Schober

Brand: Martin Models: ELP PAR IP ELP WW IP ELP CL IP Question: Is it normal to have humidity inside in brand‑new fixtures for example on the front lens, will it disappear once the unit warms up? Answer: A light amount of condensation on the front glass can be considered normal, particularly with IP‑rated fixtures that have been transported betwee

Does The PRX ONE Transmit Microphone Input Over Bluetooth

Published March 4th, 2026 by Andras Schober

Brand: JBL Models: PRX ONE Question: Is the PRX ONE capable of transmitting the signal from an XLR-connected microphone via Bluetooth (TWS) to a second unit? Answer: The PRX ONE’s Bluetooth module is not designed to receive an analog signal from one unit and transmit it to another. Additional Information: This can be accomplished through the PASS

Exterior 400 Image Projector - Power/Lamp Hour Maximum Value

Published April 17th, 2026 by Andras Schober

Brand: Martin Models: Exterior 400 Image Projector Question: What is the maximum value of the power‑on (lamp‑hour) counter for the Exterior 400 Image Projector, and what happens when this limit is reached? Answer: The maximum value of the counter is 65,535, because of the use of a 16‑bit architecture.Once this limit is reached (approximately 7.5

MAC Viper XIP - Animotion FX and Followspot Mode Not Working

Published May 4th, 2026 by Andras Schober

Brand: Martin Problem: Customers have reported issues with the Animotion effect and Followspot mode when using MAC Viper XIP software version 1.2.0. In Animotion mode, the effect continuously strobes and cannot be adjusted. In Followspot mode, the pan/tilt feedback mechanism is not disabled, causing the head attempting to return to its home position

AKG C111 LP maximum SPL that the microphone could handle

Published March 9th, 2026 by Andras Schober

Brand: AKG Models: C111 LP Question: What is the maximum SPL that the C111 LP can handle? Answer: The maximum sound‑pressure level (SPL) that the C111 LP can handle depends on the specifications of the adapter or transmitter it is used with. When the microphone is operated with the MPA V L adapter, the maximum SPL is 143 dB SPL. Additional Inform

Adhesive Used for Securing Speaker Gasket on VTX A8

Published February 4th, 2026 by Andras Schober

Brand: JBL Models: VTX A8 Question: What type of adhesive is recommended for securing the surround or front gasket on the 258J speaker? Answer: If the front gasket is detached, Loctite 5699 is recommended for reattaching the component.

Using Fixtures as sACN‑to‑DMX Nodes

Published April 16th, 2026 by Andras Schober

Brand: Martin Question: Do any Martin fixtures support sACN input and DMX pass‑through for controlling additional fixtures? Answer: Currently, Martin fixtures cannot be used as sACN nodes. This means the control signal type must stay the same for all fixtures in the chain. Additional Information: If sACN is sent to the first fixture, the same s

SRX900 - Protective Coatings on Line Array Enclosures

Published May 6th, 2026 by Andras Schober

Brand: JBL Models: SRX906LA SRX910LA Question: Are SRX900 cabinets and rigging components finished with a polymer protection coating? Answer: None of the SRX900 cabinets use a polymer protection coating. The plastic enclosures receive a painted finish over the polypropylene cabinet. This paint serves several purposes: Improve resistance to sunl

Intellivox Speakers Direct, External Control through API

Published April 21st, 2026 by Andras Schober

Brand: Intellivox Question: Is it possible to control the Intellivox speakers without the WinControl software? Answer: Yes, it is possible to control JBL Intellivox (and JBL AXYS) speakers without using the WinControl software.The devices can be directly controlled by sending low-level control commands over RS‑485 or Ethernet (Dante) network int

Soundcraft EFX Mixers Lose Effect Type Setting After a Power-Cycle

Published March 19th, 2026 by Andras Schober

Brand: Soundcraft Models: EFX8 EFX12 Question: Is it normal for EFX series mixers to lose effect type settings after a power cycle? Answer: Yes, this behavior is expected. EFX series mixers do not retain effect type settings when powered off, only the stored effect settings. After each power cycle, the unit automatically starts with the program s

Screw Torque Value For Securing The Subwoofer Of The 4739 Speaker

Published March 4th, 2026 by Andras Schober

Brand: JBL Models: 4739 Question: What is recommended the torque setting for securing the subwoofers of the 4739? Answer: 22 inch-pound (in-lb), 2.5 Nm. Additional Information: The screws are mounted into T-nuts that are pressed into the wood. Each speaker uses eight screws, for a total of sixteen across both speakers. To minimize the risk of def