Anytime Help Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support
  • Guest
  • Log In
English (US)
US English (US)
DE German
CN Chinese
MX Spanish (Mexico)
Chinese (Simplified)
  • AKG
    Microphones Wireless Integrated Systems Automatic Mixers Headphones Discontinued Products (AKG) General AKG Inquiries Certifications (AKG)
  • AMX
    Networked A/V Distribution (AVoIP) Traditional A/V Distribution Video Signal Processing Architectural Connectivity User Interfaces Control Processing Power (AMX) Programming (AMX) Software (AMX) Discontinued Products (AMX) General AMX Inquiries Certifications (AMX)
  • BSS
    Soundweb™ Omni Soundweb™ London Soundweb™ Contrio™ Software (BSS) Discontinued Products (BSS) General BSS Inquiries Certifications (BSS)
  • Crown
    CDi DriveCore Series CDi Series Commercial Series ComTech Series DCi DriveCore Series I-Tech HD Series XLC series XLi Series XLS DriveCore 2 Series XTi 2 Series Discontinued Products (Crown) Software (Crown) General Crown Inquiries Certifications (Crown)
  • dbx
    CX Series 500 Series DriveRack Personal Monitor Control ZonePRO Zone Controllers FeedBack Suppression Microphone Preamps Dynamics Processors Crossovers Equalizers Software (dbx) Discontinued Products (dbx) General dbx Inquiries Certifications (dbx)
  • Flux::
    Immersive Processing Analysis Subscriptions
  • JBL
    Cinema Sound Installed Live Portable Tour Sound Recording & Broadcast Software (JBL) Discontinued Products (JBL) Video Manual Series (JBL) General JBL Inquiries Certifications (JBL)
  • Lexicon
    Plugins Effects Processors Cinema Discontinued Products (Lexicon) Video Manual Series (Lexicon) General Lexicon Inquiries Certifications (Lexicon)
  • Martin
    Atomic ELP ERA Exterior MAC P3 VC VDO Tools Discontinued Products (Martin) General Martin Inquiries Certifications (Martin)
  • Soundcraft
    Digital Analog Connected Analog Only Discontinued Products (Soundcraft) Video Manual Series (Soundcraft) General Soundcraft Inquiries Certifications (Soundcraft)
  • General HARMAN Inquiries
    Dante
+ More
  • Home
  • Martin
  • MAC
  • MAC Encore
  • General MAC Encore Inquiries

MAC Encore and Quantum Series Firmware BOOT Upload

Frequently Asked Questions

Written by Christian Pardo

Updated at January 28th, 2026

Table of Contents

Brand: Models: Question:   Answer: Procedure:

Brand:

Martin


Models:

MAC Encore Performance

MAC Encore Wash

MAC Quantum Profile

MAC Quantum Wash


Question:  

What is the firmware BOOT upload procedure in the MAC Encore and MAC Quantum series?


Answer:

BOOT firmware upload is used in the case USB and normal DMX firmware upload is not responsive.


Procedure:

Tools:

  • Martin Companion cable and software installed on a PC for the firmware upload.
  • Torx25 screw driver.

Accessing the BOOT upload switch:

  1. Power OFF the fixture.
  2. Remove the two Torx25 screws front and back on the base cover covering the display.           
  3. The switch to enable BOOT mode is located on the display PCBA at the top just above the buttons and next to the connectors.  
  4. Gently push the switch to the left to enable BOOT mode.                                                     
  5. To check if BOOT is enabled power ON the fixture and the display will show “MODE: BOOT SWITCH"           
  6. Now follow the upload process given in Martin Companion.
  7. After the upload is done power OFF the fixture and push the BOOT mode switch to the right to deactivate BOOT mode and make the fixture able to reset normally.
  8. Re-install the base cover.​
 

 

Related Videos

questions guide

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Brand: Models: Question:   Answer: Procedure:

Related Articles

  • MAC Encore Performance Custom Static Gobo Wheel

Related Articles

  • MAC Encore Performance Custom Static Gobo Wheel
Copyright © HARMAN Professional. All rights reserved. Privacy Policy | Terms of Use
Expand