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Jetpack

  • Escalation Article

  • Jetpack JPK-1300 Command Delay Extension

    Brand: AMX Affected Products: Collaboration Systems, Jetpack Series (JPK-1300 / JPK-1300-UA) Summary: A feature request was submitted by an integrator.......

  • Jetpack JPK-1300: Inability to Learn IR Signals from Certain Remotes

    Brand: AMX Affected Products: JPK-1300 (Jetpack 3x1 Switcher / Transmitter Kit)  JPK-1300-EK (Jetpack Kit, EK Version) Summary: An issue has.......

  • JPK-1300 Unable to Turn On Display in a Scheduled Event with no Signal Present

    Brand: AMX Affected Products: AMX-VTK-0001 (JPK-1300-UA) AMX-VTK-0001-EK (JPK-1300-EK) Summary: When running Jetpack on v1.4.2 if there is no video signal.......

  • Frequently Asked Questions

  • Jetpack IR emitter cable

    Brand: AMX Models: Jetpack  What is the part number for the IR emitter cable for a Jetpack, (JPK-1300)? 5140121-00  .......

  • Jetpack Keypad Button Customization

    Brand: AMX Models: Jetpack  Are the Jetpack keypad buttons customizable? No.  Custom buttons for the Jetpack keypad are unavailable and.......

  • Jetpack System Button

    Brand: AMX Models: Jetpack  Why does the 'System On/Off' button on the JPK-1300 only power the system on, how do.......

  • Jetpack USB-C Cable Requirements

    Brand: AMX Models: Jetpack  What type of USB-C cable is required to use USB-C video with Jetpack, JPK-1300? Your USB-C.......

  • Controlling the Jetpack

    Brand: AMX Models: Jetpack What are the various ways Jetpack can be controlled? Basic day-to-day operations may be performed at.......

  • Excluding the Jetpack Keypad

    Brand: AMX Models: Jetpack  Does the Jetpack require the included keypad to operate? The Jetpack kit cannot be ordered without.......

  • Factory Reset Jetpack

    Brand: AMX Models: Jetpack How do I restore the Jetpack to factory defaults? There are three methods to restore the.......

  • Video over USB-C using Jetpack

    Brand: AMX Models: Jetpack How do I get video over USB-C on a Jetpack? The source device output must support DP.......

  • Jetpack Sleep Issue

    Brand: AMX Models: Jetpack  Why are all the lights off on my Jetpack? If the SYSTEM OFF button on the.......

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