Brand:

• AMX/SVSI 

Models:

• AMX/SVSI N2600 and N3300 Series Encoders and Decoders

Overview:

Syslog messages provide real time log output from encoders/decoders and are helpful in troubleshooting network, video, or communication issues.

Requires: N-Able software version 5.1.77 or higher.

Download N-Able control software

Enable Syslog Viewer in N-Able

1.    Open N-Able software.
2.    Go to Menu (top left) → Settings.
3.    Select the Network tab.
4.    Enable the following checkboxes:

• Listen for Syslog Messages
• Save each syslog to a file (Format is IP Name.log)

5.    Enter or confirm:

• Syslog Port: 514 (or your preferred port)
• Syslog Path: Choose a folder where logs will be saved.

6.    Click OK.
 

N-Able Settings – Network Tab

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Enable Syslog Output on the Encoder/Decoder

1.    In N-Able, double click the encoder or decoder unit to open its settings page.

2.    Navigate to System → Logs.

• Scroll to the bottom.
• Enable (checkbox): Syslog Server Enable
   

3.    Enter:

• Syslog Server: IP address of the server or computer's IP to save logs locally.
• Syslog Port: must match N-Able (ex: 514)

4.    Click Save.

Syslog Settings on SVSi encoder/decoder

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Viewing Syslog Messages in N-Able

1.    In N-Able (top menu) go to Troubleshoot and select Syslog Viewer

2.    In the Syslog Viewer:

• Ensure Log Entries is checked.
• Use Capture Filter to select All Units or a specific device.
• Use Clear Logs to erase logs from Viewer.

3.    To access stored .log files:

• Click the path button at the bottom of Syslog Viewer.
  (This opens the folder set as the Syslog Path.)
   

N-Able Syslog Viewer
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Disabling Syslog Output

1.    Open the encoder/decoder settings page (double click unit in N-Able).

2.    Navigate to System → Logs.

• Scroll to the bottom and uncheck: Syslog Server Enable

3.    Click Save.