Brand:

• JBL

Models:

• EON ONE MK2
• EON 700 Series
• PRX 900 Series
• EON ONE COMPACT 
• PRX ONE

Overview:

In this article, you will find troubleshooting steps to follow after a failed firmware update attempt.

Good practice:

• Ensure your speaker is powered on and sufficiently charged.
• Keep your mobile device within close range of the speaker.
• Do not interrupt the process once the firmware update begins.

Please follow these steps to Factory Reset speaker and Update Firmware:

1. Perform Factory Reset
   Press MAIN/MENU knob, go to Settings, scroll down to Factory Reset, select Yes.
    Factory Reset for JBL Power Speakers
    
2. Clear Bluetooth Pairings
   On your Mobile Device, go to Settings > Bluetooth
   Remove (Forget) all previous connection with the speaker.
    
3. Delete/Uninstall JBL Pro Connect app from your mobile device.
    
4. Power Cycle your Device
   Power off and reboot your mobile device. 
    
5. Reinstall the App
   Download and reinstall the JBL Pro Connect app.

Reconnect the Speaker into the App.

Follow these steps to reconnect the unit back into the app:

A. Open the app and pair your speaker for Bluetooth control.

Bluetooth Control Pairing Video Instructions

B. Press the MAIN/MENU knob and scroll down to Settings.

C. Press on BT Control Pairing.

D. Open the JBL Pro Connect App and select Add Speaker.

E. Select Connect.

F. On the speaker it will verify the connection with a Pin Number, if it matches the app and press Yes.

G. Once connected select DONE and dismiss the prompt to reinstall the firmware

H. Navigate back to SETUP and remove the speaker by selecting the Trash Can icon.