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DVX-4K Custom Logo Not Displayed

Escalation Article


Written by Aarron Abbasi

Updated at November 6th, 2026

Brand:

  • AMX

Affected Products:

  • DVX-3266-4K
  • DVX-2265-4K

Summary:

DVX-4K switchers may display the configured blanking color instead of the selected custom logo when an output route is disconnected, affecting HDMI and DXLink outputs where no active source is routed.

Troubleshooting:

Upgrade to version 2.0.4 or newer switcher firmware.

Download DVX-4K60 Switcher Firmware

If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

 

 

 

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