System Configuration - Firmware Upgrades | MUSE
In this video, you’ll learn how to update the firmware on an AMX MUSE controller using its built-in web interface. We’ll guide you through downloading the correct firmware files, extracting the required SWU package, and completing the upgrade process step by step. You’ll also see how to monitor the update progress and verify a successful installation after the controller reboots. By the end, you’ll be confident keeping your MUSE system up to date and running reliably.
What You’ll Learn:
• How to download the correct MUSE firmware files
• Extracting and preparing the SWU package
• Performing a firmware upgrade via the web interface
• Monitoring update progress during installation
• Verifying a successful update after reboot
• Best practices for safe and reliable firmware updates
Hello, today we will be going over how to upgrade firmware on the MUSE series of controllers using its built-in webpage. The first thing we will need is the firmware file used for the upgrade. Firmware files can be downloaded from one of two locations.
The first place to look is the product page of the MUSE controller. On the right-hand side of the page, click the Downloads link.
Then, in the middle of the page, look for the Firmware section. Click on the link to download the file.
***Switch pages***
The second location firmware files can be downloaded is the technical support knowledgebase located at help.harmanpro.com. Use the search box to find firmware for your MUSE controller.
Click on the link under the Downloads section on the right-hand side of the page to begin the download.
***Switch pages***
Once the file has been downloaded, use file explorer to browse to the downloaded zip file, and extract your firmware file.
Look inside the extracted folder and you will find an SWU file. This is the file that will be used in upgrading the controller.
*** Switch Pages***
Now that you have the file, login to your MUSE controller's webpage. Next, hover your cursor over the System drop down menu at the top of the page, and click on Firmware.
On the right side of the page, click the Choose File button and browse to the SWU file. Double-click on the file to select it for the upgrade. Now that the file has been selected, click the Upgrade Firmware button.
At this point the file upload will begin. As long as the file is being uploaded, the upgrade process can be cancelled by clicking on the cancel button below the progress bar.
Once the upload is complete, the MUSE controller will begin processing the file, at this point the update can no longer be cancelled.
The MUSE controller will continue to process the file, and once it has completed, the device will reboot. This process only takes a couple of minutes, but it will depend on the size of the uploaded firmware.
Once the process is complete, browse back to the MUSE controller's webpage and confirm the version has updated by referencing the version number at the top left hand-side of the page.