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PR Series Windowing Processor Firmware

Technical Support Guide

Written by Darin Olsen

Updated at June 9th, 2026

Table of Contents

Brand: Model: Downloads: Programming Information: Prerequisites: Known Issues: Revision History:

Brand:

  • AMX / Precis

Model:

Product: PR-WP-412
Description: Precis 4x1+1 4K60 HDMI Windowing Processor
FG #: AMX-PR-WP-412 


Downloads:

File Name: SW_AMX_PR-WP-412_v2_19.bin
Firmware Version: 2.19
Release Date: 2026-06-08

SW_AMX-PR-WP-412_V2_19.zip


Programming Information:

  • Firmware Upgrade through WebGUI
    • The system will be non-operational during the upgrade procedure below.
      1. In the Switcher Configuration menu, enter the “System” page and then click “Browse” in the Firmware Update
      Column to open the file selection window.
      2. Select the appropriate KIT file from the target directory.
      3. Click “Update” to start firmware upgrading. The “Power” LED turns RED and keeps flashing.
      4. Once the "Power" LED turns GREEN and stop flashing, the unit finishes upgrading and auto reboots to active.
  • Firmware Upgrade through USB
    • The system will be non-operational during the upgrade procedure below.
      1. Copy firmware file to folder in USB original disk
      2. Insert USB Disk to USB Type A program port
      3. Press "reset" button on the rear panel 5 times in a row, and the unit starts upgrading when the “Power” LED turns RED
      and keeps flashing.
      4. Once the "Power" LED turns GREEN and stop flashing, the unit finishes upgrading and auto reboots to active.

Prerequisites:

  • None

Known Issues:

  • None

Revision History:

  • Version: 2.19
    • Increased the hostname length to 32 characters for more flexibility in naming.
    • Corrected issue preventing users/administrator password from being changed
  • Version: 2.18
    • Corrected memory issue leading to system lockup over time
  • Version 2.17
    • Modified API command response to "vidin portname" to remove "get" from the beginning of the response
       eg. >get vidin portname:1
           was:  get input port 1 named as ROKU
            is:   input port 1 named as ROKU
    • Added unsolicited feedback for valid vidin signal status for connect/disconnect activity
       eg. Plugging in a 4K30 signal on input 1 would produce the response:
            >get 3840x2160p,30 video input 1
            Removing the signal on input 1 would produce the response: 
            >get no video input 1
  • Version: 2.16
    • Added LDAPS & 802.1x functions
    • Fixed firmware Upgrade Web UI issue.
    • Fixed can't SSH to WP after upgrade to V2.1x/2.0x firmware issue. 
    • Fixed poor image quality issue (color and vertical lines)
      on windows 3 and 4 when switching windowing modes
    • Fixed cec control unavailable issue.
    • Fixed LDAP/S feature fail issue.
    • Fixed webGUI [IEEE 802.1x Authentication] check box issue.
    • Revised username & password from admin:admin to administrator:password
    • Fixed Config saving issue->need to remove "Certificate Directory" in case that upload would fail.
    • Fixed command typos.
    • Removed certain unsupported formats from the EDID
    • Unsupported Detailed Timing will be replaced with 1080p60
    • Fixed Certificate with password reported "Update wrong password" issue.
    • Fixed Telnet/SSH few setting commands feedback "incorrect parameter" issue.
    • Fixed LDAP error that username can't use space.
    • Fixed User Query Attr default would be "uid" issue.
    • Fixed LDAP user name character numbers issue.
    • Fixed Web GUI login timeout issue
    • Fixed Web GUI LDAP setting issue that revision would not be saved.
    • Revised ssh account,password default to admin:admin.
    • Revised web description.
    • Fixed CEC manual power on/off function.
  • Version: 1.67
    • Fixed the issue where some settings are not saved in
      configuration JSON file.
    • Fixed the issue where video sometimes color space error,
      video flashing or partial picture disappear.
    • Optimized the display native resolution detection.
    • Fixed the issue there is one additional video drop after
      video source changed.

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Table of Contents

Brand: Model: Downloads: Programming Information: Prerequisites: Known Issues: Revision History:

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