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Updating Firmware for HControl Devices | AVX Manager

Video Manual Series


Written by Tony Smith

Updated at October 30th, 2026

In this video, learn how to update firmware for Soundweb OMNI devices and other supported HControl devices using AVX Manager. We’ll provide a quick refresher on the AVX Manager layout, show you the steps to update device firmware, and explain what both AVX Manager and the device look like during the update process.

Transcript
In this video, we’re going to walk you through using AVX Manager to update device firmware. 
In AVX Manager, devices that are in the same network as your computer will be automatically discovered and displayed in the table. The table will show the device name, manufacturer, family, and model. IP address can be edited by clicking this gear icon when hovering over the IP Address field. Last is the unit’s serial number and current firmware version. Hovering over the icon between the firmware version and update button will show you the latest available version to install. Clicking this icon, you’ll be presented with a new window asking to confirm the download and update of the firmware. Click yes to begin the firmware update. Firmware updates access a cloud server to update, and the files can be quite large, so it’s best to update device firmware on a fast and stable internet connection using a computer connected to a reliable power source. Once the update has begun, the status of the device will show as “Started”, before showing as “Transferring”. Once this shows “Updating”, the front panel LCD should also display signs of the firmware being updated. 
Near the end of the update process, the device’s screen may go black, and the fans may ramp up high. This is normal.  As your device is rebooting and coming back online, there will be light and encoder activity on the front of the device. At the same time, AVX Manager will show the device as offline until it is fully rebooted, and you may see an extra Muse device that is a sub-component of some processors. Once fully booted, the device will show normally as “Running” once again. 

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vm device firmware soundweb omni firmware update avx manager firmware update

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