HARMAN Anytime Help Center

Issue resolved in Muse and Blu: Multiple Mute/ Unmute Command Responses

Published March 17th, 2026 by Aarron Abbasi

Brand: AMX BSS Summary: After deploying code to and rebooting the Muse controller, when issuing mute/unmute commands on Blu-xxx devices via Muse Automator, multiple alternating responses are triggered instead of a single action. Escalation Ticket: TSC-00446402-ESC001 JIRA Ticket: HPSD-30934 Problem: Deploy and push a control project to the Muse cont

RMS Enterprise Required Tomcat and Java Versions

Published March 11th, 2026 by Aarron Abbasi

Brand: AMX Models: RMS Enterprise (4.8.x) Question: What versions of Tomcat and Java are needed for RMS Enterprise? Answer: The versions of Tomcat and Java needed depend on which version of RMS is being installed. The table below breaks down the major RMS versions with the required Tomcat and Java versions for the software to run. RMS Version To

SVSi N2410 Incoming Multicast on P0-P2 Ports

Published March 18th, 2026 by Aarron Abbasi

Brand: AMX Summary: N2410 multicast groups subscribed through P0-P2 ports corresponding to the streams that should get into the units from ports U0-3. A single P0-2 port can subscribe multiple groups resulting in additional/ undesired multicast traffic. Escalation Ticket: TSC-00246691-ESC001 JIRA Ticket: HPSD-26372 Problem: Incoming multicast from

AMX Control System IPv6 Support

Published March 10th, 2026 by Aarron Abbasi

Brand: AMX Product Series/ Models: NI controllers NX controllers Muse Varia touch panels G5 touch panels G4 touch panels Question: Which AMX control system devices support IPv6 for communication? Answer: Product Range Series/ Models IPv4 Support IPv6 Support Muse All Models Yes Yes NX All Models Yes Yes NI All Models Yes No Varia All Models Yes Y

N2600 Video Wall Settings Revert to Previous Value

Published March 2nd, 2026 by Aarron Abbasi

Brand: AMX Models: N2612D N2622D Question: Why does the video wall setting on SVSi N2600 revert to the previously set value when setting to 16x16? Answer: A limitation was discovered in firmware, preventing the correct setting of 16x16 video wall size. This limitation is resolved in version 2.0.1 and newer firmware. Download N26x2D firmware

N2600 HDMI LED Status

Published March 16th, 2026 by Aarron Abbasi

Brand: AMX Summary: N2600 HDMI LEDs reportedly do not reflect connected status as expected. For example, set a source to HDMI 1 or HDMI 2, connect a source to encoder and HDMI LED will not be lit up. Escalation Ticket: TSC-00391418-ESC001 JIRA Ticket: HPSD-29503 Problem: N2600 HDMI LEDs do not reflect connected status as expected. If HDMI 1 or HDMI

RMS Custom Meeting Auto-Accept Settings

Published March 6th, 2026 by Aarron Abbasi

Brand: AMX Models: RMS Enterprise RMS-SCH-EWS Overview: An example configuration for Exchange room mailboxes to allow one distribution group’s meeting request automatically accepted without approval, and other distribution group’s meeting request will be accepted ONLY after the approval of the Moderator. PowerShell Commands: Set-CalendarProcessing

Varia Side LED Doesn't Match Meeting Status

Published March 18th, 2026 by Aarron Abbasi

Brand: AMX Summary: Varia panel in booking mode - side LEDs do not change from green to red when a meeting is active. Escalation Ticket: TSC-00352224-ESC001 JIRA Ticket: HPSD-28688 Problem: Panel display changes to red when meeting starts, but the side LEDs do not change, leading to confusion as to the correct state of the meeting room. Solution: Th

N3300 Stream Passwords with Special Characters

Published March 2nd, 2026 by Aarron Abbasi

Brand: AMX Models: N3312D N3322D Question: Why do stream passwords with a symbol such as % & or # as the first character not pass video between encoder and decoder? Answer: Firmware on the devices will need to be updated to 1.5.9 or later to apply the fix relating to “Enhanced Stream Encryption, Command, and Device Password”, which will allow

N2300 Web UI HDMI and Analog Source Selection Differences

Published March 11th, 2026 by Aarron Abbasi

Brand: AMX Summary: Web UI source selection differences between older and newer N2312 units with same firmware. Escalation Ticket: TSC-00397599-ESC001 JIRA Ticket: HPSD-29621 Reported Problem: Customer reported Web UI source selection differences between some N2312 units, running the same firmware version. Some units show: Auto HDMI Only VGA Only HD

N3300 Host or Local Play Image Quality

Published March 6th, 2026 by Aarron Abbasi

Brand: AMX Models: N3312D N3322D Question: Is there a way to improve the quality of custom images uploaded into host play / local play to match the original source file? Answer: Version 1.7.0 and newer firmware include enhancements relating to handling of images imported into the host play / local play playlists. Please note that any images uplo

Varia Touch Panel - Disabling Side LEDs

Published March 9th, 2026 by Aarron Abbasi

Brand: AMX Models: Varia 50 / 50N Varia 80 / 80N Varia 100 / 100N Varia 150 / 150N Question: Is it possible to turn off or disable the side LEDs on Varia touch panels? Answer: Yes, the side LEDs can be turned off during runtime with the issuing of either Netlinx or HTTP API commands. Netlinx send command: - SEND_COMMAND <D:P:S>,"'^WLD-0,0'"

SVSi N2400 Series and HDCP Advertising

Published March 2nd, 2026 by Aarron Abbasi

Brand: AMX Models: N2412A-SA Question: Why am I unable to pass video from a Mac to a non-HDCP compliant display with N2400 series? Answer: By default, Macs (and some other source devices) will enable HDCP when a device in the chain shows as HDCP compliant. This can introduce negotiation issues when passing content to a display which does not sup

SVSi N3300 Latency Outside Specified Range

Published March 3rd, 2026 by Aarron Abbasi

Brand: AMX Models: N3312D Question: Why is the stream latency of my N3300 much higher than the product Data Sheet suggests? Why is the stream latency over 500ms on my N3300 encoders? Answer: Between the initial release firmware and version 1.5.9, a change in firmware occurred that could lead to increased latency than necessary when certain strea

N4321D Audio Loss after Extended Runtime with a Single Source

Published March 2nd, 2026 by Aarron Abbasi

Brand: AMX Models: N4321D Question: Why does my N4321D lose audio after an extended period? Why does N4321D lose audio if left running on the same source for over 30 days? Answer: A counter overflow condition was discovered in firmware, which would lead to a loss in audio if the source audio stream isn't switched for a period more than 30 days. T

SVSi N2400 and Host/Local Play Custom Images

Published March 3rd, 2026 by Aarron Abbasi

Brand: AMX Models: N2412A-SA / N2412A-CD N2422A-SA / N2422A-CD Question: Why do my custom host/ local play images not show on SVSi N2400 units? Answer: The N2400 series units cache the custom-images on boot, until these are cached you will see the default host / local play screen if no valid stream is routed or the units are manually set to a pla