HARMAN Anytime Help Center

RUSH PAR 2 RGBW - Strobe frequency

Published January 12th, 2026 by Christian Pardo

Question: What is the strobe frequency of the RUSH PAR 2 RGBW fixture? Answer: The frequency range for the strobe function is 1Hz~20Hz.

Multiverse ® Connect Module

Published January 29th, 2026 by Christian Pardo

Brand: Martin Models: MAC Viper XIP MAC Aura Raven XIP Question: Can you DMX daisy-chain with a Multiverse® Connect Module from fixture to fixture? Answer: Unlike other “standalone" wireless DMX devices, you cannot output DMX to another fixture by daisy-chaining via DMX cables. The Multiverse® Connect Module is signal input only and will not

MAC Ultra Series Troubleshooting Pan And Tilt Auto Calibration

Published February 3rd, 2026 by Christian Pardo

Brand: Martin Models: MAC Ultra Performance, SIP (in cardboard box with SIP foam flight case insert): P/N 90250055HU MAC Ultra Performance, white finish, SIP (in cardboard box with SIP foam flight case insert): P/N 90250060HU MAC Ultra Wash, SIP (in cardboard box with SIP foam flight case insert): P/N 90250085HU MAC Ultra Wash, white finish, SIP (in

Exterior Projection 500 Custom Animation Flag Dimensions

Published January 29th, 2026 by Christian Pardo

Brand: Martin Models: Exterior Projection 500 Question: What size does a custom animation flag need to be for the Exterior Projection 500? Answer:

Ether2DMX8 License Key Missing Error Message

Published January 28th, 2026 by Christian Pardo

Brand: Martin Models: Ether2DMX8 Question: What does the “License Key Missing” error message shown on the display of Ether2DMX8? Answer: If you see this error message shown on the display it is possible that the license card is no longer located correctly in the card slot. Solution: Remove all 5 screws from the top panel. Remove the top-center s

MAC Viper XIP Black And White Covers Part Numbers

Published February 4th, 2026 by Christian Pardo

Brand: Martin Models: MAC Viper XIP in Cardboard (in cardboard box with EPS, reused material): P/N MAR-90250300HU MAC Viper XIP White in Cardboard (in cardboard box with EPS, reused material): P/N MAR-90250310HU MAC Viper XIP in SIP (in cardboard box with SIP foam flight case insert): P/N MAR-90250305HU Question: What are the part numbers for t

MAC One Black and White Covers Part Numbers

Published February 5th, 2026 by Christian Pardo

Brand: Martin Models: MAC One in dual SiP (in cardboard box with dual SiP foam flight case insert): P/N MAR-90250205HU MAC One in Cardboard (in cardboard box with cardboard inlay): P/N MAR-90250200HU MAC One white in Cardboard (in cardboard box with cardboard inlay): P/N MAR-90250210HU Question: What are the part numbers for the black and whit

MAC Encore and Quantum Series Firmware BOOT Upload

Published January 28th, 2026 by Christian Pardo

Brand: Martin Models: MAC Encore Performance MAC Encore Wash MAC Quantum Profile MAC Quantum Wash Question: What is the firmware BOOT upload procedure in the MAC Encore and MAC Quantum series? Answer: BOOT firmware upload is used in the case USB and normal DMX firmware upload is not responsive. Procedure: Tools: Martin Companion cable and softwar

Martin THRILL Vertical Fogger - Support Guide

Published February 5th, 2026 by Christian Pardo

Brand: [List the Brand(s) here on separate lines]Martin Models: Martin THRILL Vertical Fogger Question: What support options do I have for my Martin THRILL Vertical Fogger? Answer: Support Information: Warranty Period: 2 years Warranty Action: Arrange RMA with HARMAN for warranty. Problem What to Check Attempted Resolution Fixture appears dead

Exterior Projection 1000 Custom Animation Wheel Dimensions

Published January 29th, 2026 by Christian Pardo

Brand: Martin Models: Exterior Projection 1000 Question: What size does a custom animation wheel need to be for the Exterior Projection 1000? Answer:

DMX State Feature Found in the RUSH Series

Published January 8th, 2026 by Christian Pardo

Question: What is the DMX State feature found in the RUSH series? Answer: The DMX STATE setting determines how the fixture behaves when it is not receiving a DMX signal. You can set the fixture to enter SHOW MODE, BLACKOUT, or HOLD the effect it was displaying when the DMX signal stopped. The fixture is set to HOLD by default. To adjust the

USB flash drive for use on Martin products

Published January 12th, 2026 by Christian Pardo

Question: How should I prepare my USB flash drive for use in Martin products? Answer: Martin fixtures with USB Type A or Type C can only read USB drives formatted in FAT32 and it doesn't support drives larger than 4GB and smaller USB drives are read faster. USB drivers are often very large 32GB and up, so to get around this FAT32 size limit and a

P3 Recovery Wizard

Published February 4th, 2026 by Christian Pardo

Brand: Martin Models: Martin P3-050 System Controller: P/N 90721090 Martin P3-150 System Controller: P/N 90721015 Martin P3-300 System Controller: P/N 90721060 Question: What to do if a Martin P3 System Controller has bootup or OS issues? Answer: If your P3 System controller experiences issues with booting up, issues with the P3 OS, or a softwar

Exterior Projection 500-1000 Creating Custom Color Filters

Published January 30th, 2026 by Christian Pardo

Brand: Martin Models: Exterior Projection 1000, EU, Aluminum: P/N 90512000Exterior Projection 1000, EU, White: P/N 90512015 Exterior Projection 500, Narrow, US, Aluminum: P/N 90506515Exterior Projection 500, Medium, US, Aluminum: P/N 90506520Exterior Projection 500, Wide, US, Aluminum: P/N 90506525Exterior Projection 500, Very Wide, US, Aluminum: P/

Downgrading firmware in the MAC Viper series

Published January 12th, 2026 by Christian Pardo

Question: Can MAC Viper series firmware be downgraded? Answer: The MAC Viper series firmware cannot be downgraded, it is recommended to always use the latest firmware which can be found on Martin Companion.

ERA 800 Battery upgrade

Published January 30th, 2026 by Christian Pardo

Brand: Martin Models: ERA 800 Performance in cardboard box: P/N 9025122052 ERA 800 Performance – White in cardboard box: P/N 9025122053 ERA 800 Profile in cardboard box: P/N 9025123581 ERA 800 Profile (White) in cardboard box: P/N 9025123582 Question: What is the battery upgrade for the ERA 800 series? Answer: Some of the first ERA 800 Profile

MAC Axiom Hybrid Color Mix Options

Published February 2nd, 2026 by Christian Pardo

Brand: Martin Models: MAC Axiom™ Hybrid in cardboard box: P/N 90490000 Question: What are the MAC Axiom Hybrid color mix options? Answer: The MAC Axiom Hybrid is a full featured luminaire that features beam, spot, and wash functionality. As with most automated lights there are many different functions that programmers and designers need to be aw

RUSH MH 6 refresh rate

Published January 13th, 2026 by Christian Pardo

Question: What is the refresh rate of RUSH MH6 Wash and RUSH MH 6 Wash CT? Answer: The refresh rate is 1000Hz.

ERA 600 Battery upgrade

Published January 29th, 2026 by Christian Pardo

Brand: Martin Models: Martin ERA 600 Performance in cardboard box: P/N 9025122049 Martin ERA 600 Performance – White in cardboard box: P/N 9025122050 ERA 600 Profile in cardboard box: P/N 9025123579 ERA 600 Profile (White) in cardboard box : P/N 9025123580 Question: What is the battery upgrade for the ERA 600 series? Answer: Some of the first ERA

Mac Viper Series: Advanced Service Menu Access

Published January 20th, 2026 by Christian Pardo

Question: What is the advanced service menu in the MAC Viper series? Answer: The advanced service menu contains some of the more advanced service features that are hidden to the standard user. These extra service features can include adjustment of effects or advanced fixture calibration. Accessing The Advanced Service Menu: Pressing the service

RUSH Batten - Setting DMX mode and Master-Client

Published January 9th, 2026 by Christian Pardo

Question: How to set DMX mode and Master-Client operation? Answer: The fixture can be set to operate in 13 channel or 80 channel DMX mode, or in Client mode for Master-Client operation. 13 channel mode is the normal control mode. 80 channel mode allows individual RGBAW+UV control of each pixel. To set DMX Mode: In the DMX FUNCTIONS menu select

ELP PAR Fixture Random Flickering

Published January 20th, 2026 by Christian Pardo

Question: Why does my ELP PAR fixture randomly flicker? Answer: If your ELP PAR fixture randomly flickers, regardless of DMX input, this issue is most likely firmware related. The issue was addressed in the firmware version 1.1.0 released on September, 2022. Check current firmware version and ensure the fixture has the latest firmware available

Martin Lubrication Of Parts

Published January 12th, 2026 by Christian Pardo

Question: What parts are lubricated or require lubricant? Answer: Martin products with moving components — such as gobo and color effects, zoom and focus mechanisms, and CMY flag systems — are factory-lubricated with a high-temperature-resistant, silicone-based grease. If a product has a history of poor maintenance, exposed components such as gu

RUSH MH 7 FW Upload

Published January 29th, 2026 by Christian Pardo

Brand: Martin Models: RUSH MH 7 Question: What to do when the RUSH MH 7 does not accept the FW update from Martin Companion? Answer: To get the RUSH MH 7 to accept the firmware it may be necessary to set the RUSH MH 7 into boot mode. Start the firmware upload in Martin Companion and then power ON the RUSH MH 7 a second or two afterwards. The RU

MAC Viper Series - Head Air Filter Options

Published January 22nd, 2026 by Christian Pardo

Question: What are the MAC Viper Series head air filter options? Answer: There are currently 2 head air filter options for the MAC Viper series. The fine mesh/screen filter - part number 20800270. The coarse mesh/screen filter - part number 20800280. Additional Information: The fine mesh filter: This type of filter (Figure 1) is installed in the

MAC Aura PXL Pan And Tilt End Stop Adjustment

Published February 2nd, 2026 by Christian Pardo

Brand: Martin Models: MAC Aura PXL EPS (in cardboard box, polystyrene packaging): P/N 90250035HU MAC Aura PXL SIP (in cardboard box with SIP foam flight case insert): P/N 90250040HU MAC Aura PXL, white finish, EPS (in cardboard box, polystyrene packaging): P/N 90250030HU Question: What is the pan and tilt adjustment feature used for in the MAC Au

MAC Allure Series Pan And Tilt End Stop Adjustment

Published February 2nd, 2026 by Christian Pardo

Brand: Martin Models: MAC Allure™ Profile EPS (in cardboard box, polystyrene packaging): P/N 90250005HU MAC Allure™ Profile SIP (in cardboard box with SIP foam flight case insert): P/N 90250010HU MAC Allure™ Profile, white finish, EPS (in cardboard box, polystyrene packaging): P/N 90250000HU MAC Allure™ Wash PC EPS (in cardboard box, polystyrene pac

Exterior Projection 1000 External Screw Torque Settings

Published February 2nd, 2026 by Christian Pardo

Brand: Martin Models: EU models: Exterior Projection 1000, EU, Aluminum: P/N 90512000 Exterior Projection 1000, EU, White: P/N 90512015 US Models: Exterior Projection 1000, US, Aluminum: P/N 90512005 Exterior Projection 1000, US, White: P/N 90512010 Torque Settings Note All values are +/- 10% Lens Cover M6*25 hexagon socket screw 19 Kgf cm / 1.86

Exterior Projection 500 External Screw Torque Settings

Published February 2nd, 2026 by Christian Pardo

Brand: Martin Models: EU models: Exterior Projection 500, Narrow, EU, Aluminum: P/N 90506500 Exterior Projection 500, Medium, EU, Aluminum: P/N 90506505 Exterior Projection 500, Wide, EU, Aluminum: P/N 90506510 Exterior Projection 500, Very Wide, EU, Aluminum: P/N 90506535 Exterior Projection 500, Narrow, EU, White: P/N 90506540 Exterior Projection