Question:

Audio Architect Access Control admin password has been lost.  BSS Soundweb Contrio device is locked and cannot be added to the Venue.  How can the device be unlocked?

Answer:

The BSS Soundweb Contrio device needs to be factory reset.  The procedure is described in this article:

https://help.harmanpro.com/getting-started-with-contrio-controllers

Note: Configuration, HiQnet Name, HiQnet Node Address and IP address settings will be lost.