​​​​​​​​​Question:

What is the turnaround time for a HARMAN Professional Factory service repair?

​Answer:

Our HARMAN Professional Factory Service Teams make every effort to get your product received, repaired, and shipped back to you as quickly as possible.

Each step of the way, you will receive an email notification about where your repair is in the process.

Sometimes, those notifications contain questions from our Technicians or other requests from the Customer Service team.  It is important to review these notifications because we may be waiting on your answer before releasing the repair to the next stage.

There are many factors to consider with repair times, including transit times.  If you have a special situation, please let us know early in the process.  We may be able to make arrangements to expedite your repair.

Please also see:  I need to have my HARMAN Professional equipment repaired.  Is there an Authorized Service Center near me?
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