What support options do I have for my Martin THRILL Multi-FX LED?
Support Information:
Warranty Period: 2 years
Warranty Action: Arrange RMA with Harman for warranty.
| Problem | What to Check | Attempted Resolution |
| · No light from fixture, control panel dead. | · Power supply or blown fuse, faulty connector or damaged cable. | · Make sure mains supply is connected and supplying power to the fixture.
· Check all power connections and cables.
· Check and if necessary replace the fuse. |
| · Fixture does not respond to DMX control | · Check DMX network including connector and/or cable damage. Check DMX addressing or signal interference. | · Ensure that the fixtures DMX address matches address set on DMX control device.
· Check DMX cables and connections.
· Ensure DMX link is terminated.
· Reduce number of fixtures on DMX link.
· Attempt to control the fixture with another DMX control device.
· Move or shield link if it is close to unshielded high-voltage cables.
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