HARMAN Anytime Help Center

VTX A8 woofer 258J - spider has become unglued from frame

Published July 23rd, 2026 by Jerome King

Brand: JBL Affected Products: VTX A8 Summary: Two units from Netherlands distributor Audio XL were reported to have developed one faulty woofer (258J). Spider has become unglued from the frame. Quality concluded that this was an isolated event. This was the only reported case in 6,654 units sold to date 12 SEP 2024. VTX A8 - P3076-00074 - Ship date

Auto Standby functionality in ComTech D

Published February 12th, 2026 by Jerome King

Brand: Crown Models: CTD-8125 CTD-4125 CTD-2125 Overview: This article provides a description of Auto Standby functionality and outlines key points to be considered when using this feature. Description: Auto Standby is one of three power-saving features of ComTech D models. The parameters are located within the Power and Fan Management section of

EON ONE MK2 Volume Scaling Not Fine Enough When Controlled From Bluetooth Device

Published May 20th, 2026 by Jerome King

Brand: JBL Affected Products: EON ONE MK2 Summary: On units running firmware 5.2.9.0 or earlier the MASTER volume was coupled to the phone or tablet volume control when paired for Bluetooth Audio. The volume stepped in increments of 10dB for most of the range and in increments of 2dB increments on the upper range. Precise control of volume was inco

EON700 Full range models with firmware 6.2.7 - Front panel LED does not indicate limiting

Published July 23rd, 2026 by Jerome King

Brand: JBL Affected Products: EON710 EON712 EON715 Summary: The front LED located below the grille provides information on the status of the speaker. These include information on system power, Locate, Bluetooth connection, limiting and system faults. The front LED should flash in a dim red color in tandem with the LIMIT LED on the mixer panel when

231s Noisy Output when Sliders Are Raised or Lowered

Published July 30th, 2026 by Jerome King

Brand: dbx Affected Products: 231s Summary: Multiple customer in India have reported that excessive noise is introduced on the outputs when the sliders are raised or lowered.An internal investigation resulted in the conclusion that the unit was working as designed and within specification. No changes will be made to the product.

Performance 1.6.0 Open from Network feature not functioning

Published June 18th, 2026 by Jerome King

Brand: JBL Affected Products: Performance 1.6.0 Summary: The Open from Network feature may not function correctly in Performance 1.6.0 when the project file name contains Nordic characters such as ö, ä and å. This issue is resolved in release version 1.7.0 or later. Troubleshooting: If the procedure above did not resolve your issue, please contact

VTX B18 woofer 2288H - spider has become unglued from cone

Published July 23rd, 2026 by Jerome King

Brand: JBL Affected Products: VTX B18 Summary: Four units from Netherlands distributor Audio XL were reported to have developed one faulty woofer (2288H). Spider has become unglued from the cone. Quality concluded that this was an isolated event. This was the only reported case in 1,144 units sold to date 12 AUG 2024 VTX B18 - P3077-3946 - Ship dat

DSi 2.0 LCD Display Affected by White Lines

Published July 2nd, 2026 by Jerome King

Brand: JBL Affected Products: SA4 MA4 Summary: A small number of units were affected by white lines LCD. The defects were reported from new out of the box. Troubleshooting: Contact service center for repair. LCD module will need to be replaced. JBL Support and Service

VTX F15 Speaker Tunings for Crown DCi

Published May 22nd, 2026 by Jerome King

Brand: JBL Crown Affected Products: VTX F15 DCi Install DA Series DCi Install Network Series DCi Network Display Series Summary: VTX F15 speaker tunings for Crown DCi are not available. Speaker tunings are available for Crown I-Tech HD only. Troubleshooting: If the procedure above did not resolve your issue, please contact HARMAN Service for next st

VTX V20 Front rigging plate nuts becoming loose

Published July 24th, 2026 by Jerome King

Brand: JBL Affected Products: VTX V20 Summary: Customer of Distributor Freevox (France) reported that front rigging plate nuts were becoming loose on a number of their units. They highlighted their concern regarding these safety-critical fasteners.Quality department checked assembly instructions and concluded they were satisfied that manufacturing p

I-Tech HD Cosmetic issues and missing fasteners

Published July 3rd, 2026 by Jerome King

Brand: Crown Affected Products: I-Tech 12000HD I-Tech 4X3500HD Summary: Units were found with various cosmetic issues from new out of the box. Manufacturing procedures were investigated and improved. Troubleshooting: None. Please engage with your first point of contact for technical support if any cosmetic issues have been encountered from new

I-Tech HD Spare Part with Incorrect Ribbon Connector

Published July 22nd, 2026 by Jerome King

Brand: Crown Affected Products: 142563-1X PWA, MAI9K/ITHD9K MAIN 141325-3,CS (for I-Tech 9000HD) 142564-1 PWA, MAI12K/ITHD12K MAIN 141326-3 (for I-Tech 12000HD) Summary: Distributor received two I-Tech HD main boards (BCA) which had incorrect ribbon cable connector fitted at location J1011. Troubleshooting: None

PRX ONE Reduced Low Frequencies on Channel 2 Input when EQ is Enabled

Published July 28th, 2026 by Jerome King

Brand: JBL Affected Products: PRX ONE Summary: Firmware version v5.3.4.0 released in March 2024 introduced the following issue: Signal entering Input Channel 2 were reduced in low frequencies when Input Channel 2 EQ was enabled. Low frequencies were restored when EQ was disabled. The issue was resolved in firmware version v5.3.5.0 released in Augus

SRX900 Missing Logo on Grille

Published May 28th, 2026 by Jerome King

Brand: JBL Affected Products: SRX906LA Summary: Grille logo was found missing on one new unit. Checks are already in place during manufacture so this is considered to be an isolated case.

EON ONE Compact Locked After Firmware Update

Published April 17th, 2026 by Jerome King

Brand: JBL Models: EON ONE Compact Question: The controls on the speaker have stopped working after updating firmware to version 6.3.8. Settings can be changed from the JBL Pro Connect app but the buttons and encoders knobs on the speaker are not responding. How do I restore functonality? Answer: In some rare instances, System Lock becomes ena

ComTech DriveCore Damping Factor

Published April 29th, 2026 by Jerome King

Brand: Crown Models: CT 475 CT 875 CT 4150 CT 8150 Question: What is the Damping Factor? Answer: All models have a Damping Factor of >500