HARMAN Anytime Help Center

ComTech D Series Dante Port Issue

Published May 11th, 2026 by Michael Pryor

Brand: Crown Models: CTD-2125 CTD-4125 CTD-8125 Question: Why is my ComTech D, CTD amplifier, Dante port not working? Why is the Dante port on my amplifier not functioning correctly after power cycling? Why is the CTD amplifier not showing up in Dante Controller? Answer: Dante communication issues are due to the CTD series amplifiers being setup

Windows USB Drivers for the Ui24R

Published June 11th, 2026 by Michael Pryor

Brand: Soundcraft Models: Ui24R Question: Why will my Ui24R mixing console suddenly stop working? Why has the Ui24R stopped communicating with the Windows operating system? Answer: Due to a recent Windows update, the previous working Multi-USB 3.20 drivers have stopped functioning. This only affects Windows devices with the update. Additional Inf

Soundcraft Ui24R Beta Test Firmware Program

Published July 6th, 2026 by Michael Pryor

Brands: Soundcraft Models: Product Name: Ui24R Soundcraft Ui24R Beta Firmware Program - Version 3.6.8341: Overview HARMAN is pleased to announce the availability of a public beta firmware for the Soundcraft Ui24R. Firmware Version: 3.6.8341 (Beta) This beta release is intended to gather feedback from customers experiencing specific issues and to va

Ui24R Beta: Wi-Fi Hotspot Stability and Improvement Testing

Published July 8th, 2026 by Michael Pryor

Brands: Soundcraft Models: Product Name: Ui24R Prerequisites: Please make sure you have registered to test. Select users will only receive the Beta firmware manually via their e-mail after registering. UPDATE 7/13/26 REGISTRATION HAS BEEN CLOSED Update your Ui24R to firmware version: 3.6.8341 Instructions on how to update your Ui24R Using the lis

Ui24R Beta: PID/VID Touchscreen Compatibility Testing

Published July 8th, 2026 by Michael Pryor

Brands: Soundcraft Models: Product Name: Ui24R Prerequisites: Please make sure you have registered to test. Select users will only receive the Beta firmware manually via their e-mail after registering. UPDATE 7/13/26 REGISTRATION HAS BEEN CLOSED Update your Ui24R to firmware version: 3.6.8341 Instructions on how to update your Ui24R Using the lis

Ui24R Beta: Audio Dropout & Unit Freezing

Published July 8th, 2026 by Michael Pryor

Brands: Soundcraft Models: Product Name: Ui24R Prerequisites: USB Stick 32 gigs in size or less Formatted as FAT32 Beta firmware version: 3.6.8341 This freeze is best tested by users that have units that have previously been affected by this issue. In order to receive the Beta firmware, you must first register using the link below. If chosen for