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Stephen

Stephen Steiner

stephen.steiner@harman.com

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AMX Network AV Supported Ethernet Switches

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Overview: By design, AMX Network AV uses standard network protocols. The AMX Network AV products should be compatible with any switch that meets the minimum requirements outlined in the following document: AMX Network AV Minimum Network Requirements Note: All Ethernet switches within the Network AV system should be updated to the latest f

1 min

Nav Firmware Versions

Published February 13th, 2026 by Stephen Steiner

Last Updated: May 28, 2025   N-Able UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--.​ ​  LINK.  https://help.harmanpro.com/n-able-software-update   N-Command  UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUNvbW1hbmQiLCJ2IjoiNS4yLjE5In0-.   LI​NK. https://www.amx.com/en-US/products/sc-n8002 ​   N2600S  UPDATEINFO. eyJoIjoiMWQ2ZmViNCIsIn

15 Views 1 min

N-Command 2.0 64bit SVSI Hotfix firmware Updater

Published February 13th, 2026 by Stephen Steiner

Brands: AMX Models: SKU / FG #: FGN8002 FGN8012 Downloads: Early Access Firmware Disclaimer:   Early Access software has not been fully tested and has only been checked for the issues it addresses. Some features may be incomplete, subject to change, or may not function as intended. You might experience unexpected errors, limited functionality, or di

2 min

TP Design 5 on some PC's crashed regularly or with certain projects

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Models: TPDesign 5 Question:    Why does TPD5 crash when a project is opened or worked on for a while? Answer: While these are infrequent ​they are disruptive. The solution is to run TPD5 in compatibility mode for Windows 7 which will make the Windows FTH service more robust with the application. Once this is performed the application wil

1 min

Varia ^PKP command always returns to port 1 even if button port is different

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Models: All Varia Question:    Why does Varia return ^PKP on port 1? Answer: On the older Modero G5 panels if you set a button to a port other than 1 (Example: 10001:07:00) if this was used to send the command ^PKP (Show private​ keyboard) when the passcode was entered and done was pressed you would get a string returned from 10001:07:00,

1 min

Updating Tomcat On RMS Server

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Models: RMS Enterprise Overview: To keep up with the latest bug fixes and security patches of Apache Tomcat, it may be necessary to update to a newer version of Tomcat. This can be achieved through the process below. Unless otherwise noted, the most recent minor version of Tomcat (X.xx.xx) will work with RMS. Please stay within the major

1 min

N-Series N26x2S Video Encoder/Decoder Firmware

Published February 13th, 2026 by Stephen Steiner

Brands: AMX Models: AMX-N26E001 (NMX-ENC-N2612S) AMX-N26E001C (NMX-ENC-N2612S-C) AMX-N26D001 (NMX-DEC-N2622S) Downloads: Early Access Firmware Disclaimer: Early Access software has not been fully tested and has only been checked for the issues it addresses. Some features may be incomplete, subject to change, or may not function as intended. You migh

17 Views 5 min

N-Able Software Update

Published February 13th, 2026 by Stephen Steiner

Brands: AMX Models: Product Name: FG #: N-ABLE-PC Downloads: N-AbleSetup_x64_5.3.5.zip N-Able_5.3.5_MACOS.zip Information: Version: 5.3.5 Release Date: 2025-06-20 Prerequisites: Starting in release 2023-09-03, SVSI V-Series is NO longer supported. Known Issues: None Revision History: Version 5.3.5 Added automatic version checks for N-Able. If you op

16 Views 3 min

Varia DNS Issue Workaround

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Models: All Varia Question:    Why does the touchpanel repeatedly fall offline with a controller and the IP settings blink inside the Varia settings? Answer: With static IP addressing, a bad gateway or DNS entry will cause panel to blink the IP address continuously as it attempts the connection.The issue is the panel cannot connect correc

11 Views 1 min

Automator string building example flow

Published February 13th, 2026 by Stephen Steiner

Brand: AMX Models: Muse Automator Question:    How to build a string in Muse Automator? Answer: Please copy and import the example below ​​​​​of how, in Muse Automator, to store values in flow variables and then use those values to create a string to send to a device. This example uses change nodes to store an input number and output number into flo

23 Views 2 min
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