​​Question:

My Martin Professional product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact?

Answer:

The information below is applicable to products from the Martin Professional range (Martin/JEM/RUSH).

USA

Customers who have purchased a product in the USA or have a question about a product which they perhaps intend to purchase in the USA are supported directly by Harman Professional.

Support contact information can be found at https://www.martin.com/support/tech_support?geo=us

This page contains a web-form where you can enter your contact details and query.

Outside the USA

Support outside of the USA is provided by Harman Professional distribution partners. These partners are responsible for sales, spare parts, repairs, technical support and general product queries. They will be able to provide assistance within local time-zone working hours for the territory.

Distribution partner contact information can be obtained from https://www.martin.com/en-US/where_to_find after selecting your country from the drop-down selection box found at the top of the webpage.

If a product develops a fault during the warranty period then please contact the point of sale (retailer or web-store).

Warranty information can be found at https://www.martin.com/en-US/support/warranty_policy