Question:

Audio Architect Access Control admin password has been lost.  BSS Soundweb London device is locked and cannot be added to the Venue.  How can the device be unlocked?

Answer:

The BSS Soundweb London device needs to be restored to default factory settings.  Connect to the device with Windows Telnet and execute the command:

formatflash

Followed by the command:

​​reboot

Note: Configuration, saved design files, HiQnet Name, HiQnet Node Address and IP address settings will be lost.
Connecting to a Soundweb London device with Windows Telnet is described in this article:

https://help.harmanpro.com/using-telnet-with-soundweb-london

You can also send the above commands to the device serial port using a null serial cable and a terminal program such as HyperTerminal or Putty.

The information above applies to all BSS Soundweb London devices only.  Unlocking a BSS Soundweb Contrio device is described in this article:

https://help.harmanpro.com/unlocking-access-control-password-in-a-soundweb-contrio-device

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