​​​​​​​​​​​Note: If using a recent version of firmware (6.2.0.0 or above) only 2 speakers can connect at the same time.

If this is a brand-new speaker (Firmware version 5.1 or below), please update it to the latest version, you can find the instructions for the here: https://help.harmanpro.com/updating-eon-one-compact-to-firmware-v6-2-0-with-the-pro-connect-app

Index
​

(Preparation/Clean up)

• Factory Reset
  
• Remove previous connections
  
• IOS
  
• Android
  
• JBL Pro Connect app
  
• ​Restart​
  

(Connection)

• Pairing
• Connect to the JBL Pro Connect app (for control of the speaker only)
• Connect speaker to the audio source device (for audio playback)
• IOS
  
• Android
• ​Test
• Intermittent audio playback Warning​
  
  ​
  

(Preparation/Clean up)
​

Factory Reset​

Article Link here​

Remove previous connections​

If the speaker was ever connected to the phone/tablet, Remove/Unpair/Forget the device. 

 

IOS Example

Go to: Settings>Bluetooth>My Devices>Forget this device

Android Example 

Go to: Settings>Connections>Bluetooth>Paired Devices>Settings>Unpair/Forget​

JBL Pro Connect app 

If the speaker was ever connected to the JBL Pro Connect app or your phone/tablet, forget the device by hitting the trash icon.

Open the JBL Pro Connect app> Go to Setup 

​

Restart 

Power cycle your device (mobile\tablet)  

(Connection)

Pairing 

Place your speaker into "pairing mode" by pressing and holding the "Bluetooth" button until you see a slow blinking blue light.

Connect to the JBL Pro Connect app (for control of the speaker)

Open the JBL Pro Connect app and click "Add Speakers" 

​

IOS Example

Android example

Test

Play audio from your audio source and test. 

If you're using the JBL PRO Connect app on the same device that you'll use for streaming audio, please close the app so it is not running at the same time (this causes a Bluetooth connection conflict, and you may hear the song cutting in and out). 

Note: If you still get no audio out, please verify the volume is adjusted for this, for more on how to adjust volume check the link here​.